sltvip Privacy Policy

1. Introduction

sltvip ("we", "us", "the Platform") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, why we collect it, how it is used, and your rights under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA") and its Implementing Rules and Regulations.

sltvip acts as the Personal Information Controller (PIC) for the personal data collected through the platform. If you have any questions or concerns regarding your personal data, please contact us using the details provided in Section 12 of this Policy.

2. Personal Data We Collect

When you register, use, or interact with sltvip, we collect the following categories of personal data:

• Registration Data: Full legal name, date of birth, Philippine mobile number, email address, and residential address.
• Identity Verification (KYC) Data: Government-issued Philippine identification documents (e.g., PhilSys National ID, passport, driver's licence, Voter's ID, SSS/GSIS ID), selfies or liveness verification images, and proof of address where required.
• Financial Data: GCash account details, PayMaya account details, bank account information (BPI, BDO, Metrobank, UnionBank, etc.), transaction history, deposit and withdrawal records.
• Gaming Activity Data: Bets placed, games played, session duration, wagering history, bonus usage, and win/loss records.
• Device & Technical Data: IP address, device type and model, operating system, browser type, time zone, and cookies and tracking data as described in Section 8.
• Communications Data: Records of your communications with sltvip's customer support team via live chat or email, including support tickets and chat transcripts.
• Responsible Gaming Data: Deposit limits, self-exclusion status, and cooling-off period settings you apply to your account.

We collect only the data that is reasonably necessary to operate the platform, fulfil our legal obligations, and provide you with a safe gaming experience. sltvip does not collect sensitive personal information beyond what is required for identity verification and regulatory compliance.

3. How We Use Your Personal Data

sltvip processes your personal data for the following purposes:

• Account Management: Creating, maintaining, and securing your sltvip account, including processing your login and verifying your identity on each session.
• KYC & Age Verification: Confirming that you meet the minimum age requirement of 21 years as required by PAGCOR regulations, and verifying your identity to prevent fraud and money laundering.
• Payment Processing: Processing deposits and withdrawals via GCash, PayMaya, and Philippine bank transfers; reconciling transactions; and issuing winnings to your registered payment method.
• Gaming Services: Enabling access to casino games, sports betting, bingo, e-sabong, and other sltvip products; recording gaming activity for dispute resolution and audit purposes.
• Bonus & Promotions Management: Applying eligible bonuses to your account, verifying qualification criteria, and detecting and preventing bonus abuse.
• Regulatory Compliance: Meeting anti-money laundering (AML) obligations under the Anti-Money Laundering Act (AMLA) and its amendments; reporting to PAGCOR and other applicable regulatory bodies as required by law.
• Responsible Gaming: Monitoring gaming behaviour to identify potential problem gambling indicators; applying self-exclusion, deposit limits, and cool-off periods you request.
• Customer Support: Responding to your enquiries, resolving disputes, and improving the quality of our support services.
• Platform Improvement: Analysing aggregated usage data to improve the sltvip user experience, fix technical issues, and develop new features.
• Marketing Communications: Sending you information about sltvip promotions, new games, and offers where you have provided consent. You may opt out at any time.

4. Legal Basis for Processing

sltvip processes your personal data on the following legal grounds under the DPA:

• Contractual Necessity: Processing required to fulfil the sltvip Terms & Conditions you agreed to upon registration — including account creation, payment processing, and gaming services.
• Legal Obligation: Processing required to comply with applicable Philippine laws, including KYC/AML obligations, PAGCOR regulatory requirements, and the Data Privacy Act itself.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and improvement of sltvip's services, where these interests are not overridden by your privacy rights.
• Consent: Where sltvip relies on your consent — for example, for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Disclosure

sltvip does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data only in the following circumstances:

• Payment Processors: GCash (G-Xchange, Inc.), PayMaya (Maya Bank), and other Philippine bank partners receive the financial data necessary to process your transactions.
• Game Providers: Third-party game studios and live dealer providers may receive the minimum data necessary to deliver gameplay sessions (e.g., session tokens). These providers are contractually prohibited from using your data for any other purpose.
• KYC & Verification Services: Identity verification partners may process your KYC documents to confirm your identity and age on sltvip's behalf.
• Regulatory Authorities: sltvip may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement, or other government authorities where required by law or court order.
• Service Providers: IT infrastructure providers, cloud hosting services, analytics providers, and customer support platforms that process data on sltvip's behalf under strict data processing agreements.

All third-party service providers with access to your personal data are bound by contractual obligations to process that data only for the specified purpose and in accordance with applicable Philippine privacy law.

6. Data Retention

sltvip retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal and regulatory obligations.

• Account and KYC data is retained for a minimum of five (5) years from account closure, as required under Philippine AML regulations.
• Financial transaction records are retained for a minimum of five (5) years from the date of each transaction.
• Gaming activity logs are retained for a minimum of two (2) years for dispute resolution and audit purposes.
• Customer support communications are retained for up to three (3) years from the date of the interaction.

After the applicable retention period, personal data is securely deleted or anonymised. Where data must be retained beyond these periods to satisfy a specific legal obligation or ongoing dispute, we will retain only the data necessary and for the duration required.

7. Security Measures

sltvip implements a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include:

• TLS (Transport Layer Security) encryption for all data transmitted between your device and sltvip's servers.
• Encrypted storage of passwords and sensitive financial credentials.
• Multi-factor authentication (OTP) on login and high-value transactions.
• Role-based access controls limiting internal access to personal data on a need-to-know basis.
• Regular security audits and vulnerability assessments of the sltvip platform.
• Incident response procedures to detect, report, and remediate personal data breaches in accordance with NPC notification requirements.

While sltvip takes all reasonable precautions, no system is completely immune to security risks. You are encouraged to protect your sltvip account by using a strong, unique password and not sharing your credentials with anyone.

8. Cookies & Tracking Technologies

sltvip uses cookies and similar tracking technologies to deliver and improve the platform experience. Cookies are small data files stored on your device that help sltvip recognise returning users, maintain login sessions, and analyse platform usage patterns.

The types of cookies sltvip uses include:

• Strictly Necessary Cookies: Required for core platform functionality, including maintaining your login session and remembering your account preferences. These cannot be disabled.
• Analytical Cookies: Used to collect aggregated, anonymised data about how users navigate sltvip, allowing us to improve the platform. No personally identifiable information is shared with analytics providers.
• Preference Cookies: Used to remember settings such as language, region, and responsible gaming preferences you have set on your account.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain sltvip features. sltvip does not use cookies to serve third-party advertising.

9. Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by sltvip:

• Right to Be Informed: To know what personal data sltvip collects about you and how it is used — as set out in this Policy.
• Right to Access: To request a copy of the personal data sltvip holds about you.
• Right to Rectification: To request correction of inaccurate or incomplete personal data in your sltvip account.
• Right to Erasure: To request deletion of your personal data, subject to sltvip's legal retention obligations (e.g., AML record-keeping requirements may prevent full deletion during the applicable retention period).
• Right to Data Portability: To request your personal data in a structured, commonly used format for transfer to another service.
• Right to Object: To object to processing of your personal data for direct marketing purposes at any time.
• Right to Lodge a Complaint: To file a complaint with the National Privacy Commission (NPC) if you believe your privacy rights have been violated.

To exercise any of these rights, please contact sltvip's data protection team at [email protected]. We will respond to verified requests within the timeframe prescribed by the DPA.

10. Children's Privacy

sltvip is strictly an adult platform. In accordance with PAGCOR regulations applicable to online gaming in the Philippines, no person under the age of 21 years may register for or use sltvip. sltvip does not knowingly collect personal data from minors. If we become aware that a registered user is under 21, the account will be immediately suspended, and any personal data associated with that account will be handled in accordance with applicable law. If you believe a minor has accessed sltvip, please contact us immediately at [email protected].

11. Updates to This Privacy Policy

sltvip may update this Privacy Policy from time to time to reflect changes in our practices, applicable laws, or regulatory requirements. Where changes are material, we will notify registered users through a notice on the platform or by email to your registered address before the changes take effect. The "Last updated" date at the top of this Policy indicates when the most recent revision was made.

Your continued use of sltvip following any update to this Privacy Policy constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically.

12. Contact & Data Subject Requests

If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or have a privacy-related complaint, please contact sltvip's data protection team:

• Email: [email protected]
• Live Chat: Available 24/7 within the sltvip platform

sltvip will acknowledge your request promptly and respond within the period prescribed by the Data Privacy Act of 2012. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.